Information We Collect

We may collect information that you voluntarily provide when submitting an enquiry or communicating with us about a cleaning service. This may include your name, email address, telephone number, property type, service requirements and information needed to understand the requested cleaning work.

Information should be limited to what is reasonably required to review your enquiry, prepare a service arrangement, communicate with you and provide the requested cleaning service.

How We Use Information

Information provided through the website may be used to respond to enquiries, review cleaning requirements, prepare tailored service quotations, arrange appointments, communicate service details and administer an agreed cleaning service.

Information may also be used where reasonably necessary to maintain service records, respond to follow-up enquiries and meet applicable administrative or legal requirements.

Service Enquiries & Quotations

When you submit a cleaning enquiry, the information supplied may be reviewed by our team so that the requested service can be understood before an arrangement is confirmed.

Service information may be retained for up to 24 months from the date of the latest enquiry or completed service, unless a longer period is required for an applicable legal or administrative purpose.

Communication

We may use the contact information you provide to respond to your enquiry, clarify service requirements, provide a quotation, confirm an appointment or communicate information directly related to an agreed cleaning service.

Service-related communications may continue for up to 12 months after the latest active enquiry or completed service where reasonably necessary for follow-up communication.

Information Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected. General enquiry and service information is normally retained for up to 24 months after the latest relevant interaction.

Where information is required for accounting, contractual, legal or regulatory purposes, it may be retained for the period reasonably necessary to satisfy that requirement. When information is no longer required, it will be securely deleted or otherwise appropriately disposed of within a reasonable period.

Information Sharing

We do not sell personal information. Information may be shared only where reasonably necessary to operate the website, administer requested services, maintain relevant records, comply with applicable requirements, or where you have requested or authorised the relevant communication.

Where another service provider processes information on our behalf, access is limited to the information reasonably required for the relevant service or administrative function.

Website Information

Basic technical information may be processed when you access the website, such as browser information, device information, approximate access information and technical records required for website operation, security and performance.

Such technical information may be retained for up to 12 months, unless a longer period is reasonably required for website security, technical investigation or an applicable administrative requirement.

Cookies & Similar Technologies

The website may use cookies or similar technologies where necessary for website functionality, preferences, security or performance. Where applicable, information collected through these technologies is handled according to the purpose for which it was obtained.

Non-essential information collected through optional website technologies will not be retained for longer than 12 months unless a longer period is reasonably required for the relevant purpose.

Information Security

We take reasonable technical and organisational measures to protect information from unauthorised access, inappropriate disclosure, alteration or loss. Access to submitted information is limited to people who reasonably require it for the relevant business purpose.

Website and service records are reviewed periodically, and information that is no longer required is removed in accordance with our retention practices.

Your Information Requests

You may contact us to ask what information we hold about you, request correction of inaccurate information, or ask us to review whether information is still required for the purpose for which it was collected.

Requests will normally be reviewed within 30 days of receiving sufficient information to identify and process the request. Where additional time is reasonably required, we will communicate the expected handling period.

Changes to Information

If information supplied to us changes, you may contact us using the details below so that relevant service records can be reviewed and updated where appropriate.

Requests to update information will normally be processed within 30 days after sufficient details have been received.

Contact Information

Questions about this Privacy Policy or information submitted through this website can be directed to: