Booking Requests

Cleaning appointments are arranged around the property, the areas to be cleaned and the practical requirements provided by the customer. Customers can contact us through the website to request a cleaning appointment and provide the details needed for us to review the work.

A booking request is not treated as a confirmed appointment until the requested service details have been reviewed and the appointment has been agreed with the customer.

Advance Booking Requirement

Cleaning appointments must be requested at least 1 full day before the requested service date.

Same-day bookings are not available. Requests received on the day a customer wishes the cleaning to take place will not be accepted as same-day appointments and may be considered for a later available date instead.

Service Requirements

Before an appointment is confirmed, customers should provide enough information for us to understand the requested cleaning work. This may include the property type, approximate areas, carpet or upholstery requirements, access information and any practical details that may affect the service.

We may contact the customer if further information is needed before confirming the appointment.

Service Confirmation

Payment arrangements are confirmed after the service requirements have been reviewed. An appointment becomes confirmed only after the service details, applicable service fee and booking arrangements have been agreed.

Prices shown on the website are starting prices unless a specific service fee has already been agreed. The final amount may depend on the actual areas and cleaning requirements confirmed for the property.

Payment Arrangements

JOJO’s New does not process online payments through this website.

After the cleaning service details have been reviewed and the booking has been agreed, customers will receive the relevant payment information and booking arrangements through our official communication channels.

Available payment methods may vary depending on the agreed service and the customer’s requirements. Payment instructions provided for an individual booking will set out the applicable arrangements.

Customer Responsibilities

Customers are responsible for providing accurate booking information and making sure that the property can be accessed at the agreed time. Any relevant access instructions should be provided before the appointment.

Customers should also identify any areas that require particular attention before the service begins so that the agreed scope of work is clear.

Arrival & Access

Our team will attend the property at the agreed appointment time or within the agreed service window. Customers should ensure reasonable access is available when the team arrives.

If access cannot be provided, the appointment may need to be rearranged. Any resulting change to the booking will be discussed with the customer before a new appointment is arranged.

Cancellation & Changes

Customers may request a change or cancellation of a confirmed appointment by contacting us through our official communication channels.

Where a booking is changed rather than cancelled, the new appointment must still meet the minimum one-day advance booking requirement.

Scope of the Service

JOJO’s New provides practical carpet and upholstery cleaning services. The work is carried out by our own trained technicians using standard cleaning equipment and suitable cleaning solutions.

Our service is a cleaning service only. It is not a consultation, advisory service, inspection service or professional assessment. We do not provide advice about property management, building works, carpet replacement, upholstery replacement or other services outside the agreed cleaning work.

Cleaning Results & Limitations

Cleaning results can vary depending on the material, age, condition, previous use, staining, surface treatment and general condition of the carpet or upholstery.

We will carry out the agreed cleaning work with reasonable care using appropriate standard equipment and cleaning solutions. We do not guarantee that every mark, stain, odour or existing condition will be completely removed.

Cleaning is not a repair or restoration service. Existing damage, wear, discolouration or deterioration is not created or repaired by the cleaning service unless specifically agreed in writing as part of the service.

Service Disclaimer

Information provided by our team about the cleaning service is intended to explain the practical scope of the requested work. It should not be treated as professional advice or as a guarantee about the condition or future performance of any carpet, upholstery, furnishing or property surface.

Customers remain responsible for identifying any known material restrictions, manufacturer instructions or relevant information about the surfaces they ask us to clean. Where a requested area is not reasonably suitable for the agreed cleaning method, the service may be adjusted or declined after discussion with the customer.

Service Delays & Rearrangement

Occasionally, an appointment may need to be delayed or rearranged due to circumstances affecting access, technician availability, equipment requirements or other practical service conditions.

If this happens, we will contact the customer as soon as reasonably possible and discuss an alternative appointment. A replacement appointment will remain subject to the one-day advance booking requirement.

Service Records

Booking information and agreed service details may be retained for up to 24 months after the latest booking or service interaction where reasonably necessary for administration, customer communication and service records.

Information that is no longer required will be removed or otherwise handled appropriately in accordance with our information handling practices.

Contact & Booking Questions

If you need to change an appointment, ask about a service requirement or clarify a payment arrangement, please contact us using the official details below.